Shipping Policy

Shipping Policy – Oficina dos Sabores

To ensure the quality and safety of our frozen products, Oficina dos Sabores works exclusively with scheduled shipping.

Orders are shipped by Die Post.
All products are dispatched frozen, whether fried or raw.
Delivery occurs in the morning, between 6 am and 9 am.
A responsible person must be present at the address to receive the order, as it contains frozen food.

Deliveries occur exclusively on the following days:

We do not deliver on Saturdays, Sundays, Mondays, or Tuesdays.

Holidays are considered non-operational days, with no order collection, posting, or delivery.
If there is a holiday on a Wednesday, Thursday, or Friday, there will be no shipping or delivery on that day.
Similarly, there will be no shipping or delivery on the next business day immediately following the holiday, even if it falls on a Wednesday, Thursday, or Friday.

In these cases, the order will be automatically rescheduled for the next available delivery day, respecting the payment order.

Orders placed by Tuesday at 12 pm (noon) arrive on Wednesday.
Orders placed by Wednesday at 12 pm (noon) arrive on Thursday.
Orders placed by Thursday at 12 pm (noon) arrive on Friday.
Orders placed after Thursday at 12 pm (noon) arrive on Wednesday of the following week.

In weeks with holidays, the above deadlines do not apply, being automatically adjusted according to logistical availability.

Orders placed in weeks with a holiday on Wednesday, Thursday, or Friday may have delivery postponed to the following week's Wednesday.

It is not possible to choose a delivery day different from those informed in this policy.
Orders placed after 12 pm automatically fall into the next available timeframe.
The absence of a responsible person at the delivery location at the time of delivery makes any refund request unfeasible.
By finalizing the purchase, the customer agrees to this Shipping Policy.